Privacy Policy

Last Updated: [September 16, 2024]

1. Introduction

At BrainBug Learning LLC ("Company," "we," "us," or "our"), we are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://brainbuglearning.com (the "Site") and use our tutoring services (the "Services"). By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

a. Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account

  • Book tutoring sessions

  • Purchase packages

  • Subscribe to newsletters

  • Contact customer support

This information may include:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Payment information (processed through third-party payment processors like Stripe)

  • Student information (age, grade level, school, subjects of interest)

b. Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and usage, including:

  • IP address

  • Browser type

  • Operating system

  • Pages visited

  • Time and date of visits

  • Referral source

c. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site, including:

  • Session cookies

  • Persistent cookies

  • Web beacons

  • Pixels

3. How We Use Your Information

We use the collected information for various purposes, including:

  • To provide and maintain our Services

  • To process transactions and payments

  • To schedule and manage tutoring sessions

  • To communicate with you regarding your account or bookings

  • To send promotional materials and newsletters (with your consent)

  • To improve our Site and Services

  • To monitor usage and analyze trends

  • To comply with legal obligations

4. Disclosure of Your Information

We may share your information in the following circumstances:

a. With Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Payment processors (e.g., Stripe)

  • Scheduling platforms (e.g., Acuity Scheduling, Zoom)

  • Email service providers

  • IT and infrastructure support

b. For Legal Obligations

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

c. Business Transfers

In the event of a merger, acquisition, or asset sale, your personal information may be transferred.

d. With Your Consent

We may disclose your personal information for any other purpose with your consent.

5. Third-Party Services

Our Site may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to such third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.

6. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Secure Socket Layer (SSL) encryption

  • Regular security assessments

  • Restricted access to personal information within our organization

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Children's Privacy

Our Services are intended for users of all ages, including children under the age of 13. Protecting the privacy of young children is especially important to us.

a. Parental Consent

We require verifiable parental consent before collecting personal information from children under 13. Parents or legal guardians must provide consent by:

  • Completing and signing a consent form

  • Providing a valid email address and phone number for verification

  • Verbal Consent

b. Information Collected from Children

With parental consent, we may collect the following information from children:

  • Name

  • Age

  • Grade level

  • School name

  • Academic interests and challenges

c. Use of Children's Information

We use the information collected from children to:

  • Provide personalized tutoring services

  • Communicate with parents or guardians about the child's progress

  • Improve our Services

d. Parental Rights

Parents and legal guardians have the right to:

  • Review the personal information collected from their child

  • Request correction or deletion of their child's personal information

  • Revoke consent and terminate the child's use of the Services

To exercise these rights, please contact us using the information provided in the "Contact Us" page.

8. Your Rights and Choices

a. Access and Correction

You may access, update, or correct your personal information by:

  • Logging into your account settings on our Site

  • Contacting us directly via email or phone

b. Opt-Out of Marketing Communications

You may opt out of receiving promotional emails by:

  • Clicking the "unsubscribe" link in the emails

  • Contacting us directly

c. Do Not Track Signals

Our Site does not respond to Do Not Track signals. However, you may disable cookies through your browser settings.

9. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page with an updated "Last Updated" date

  • Sending an email notification if the changes are significant

You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

BrainBug Learning LLC
Email: brainbuglearning@gmail.com